Sample testing
Samples and testing support to verify dimming compatibility, temperature rise and load behaviour.
HUARON · SERVICE & SUPPORT · SINCE 2015
One engineer,
sample to after-sales
Samples, selection, wiring commissioning and after-sales stay with the same engineer. Standard products carry a 3-year warranty, and phone and WeChat share one number during working hours.
Warranty3
Years standard · 7×24 technical response
Samples / selection / commissioning / after-sales, one engineer
Service at a glance
Sample testing, 3-year warranty, 7×24 technical response and OEM/ODM customisation, backed by a selection and wiring specification and a dimming protocol quick reference, helping engineering customers reduce selection, commissioning and maintenance cost.
See the six services ›Scope of service
Six kinds of support, from selection to delivery
From sample validation to volume delivery, every step has an owner and a document — nothing is deferred to "after-sales".
3-year warranty
A 3-year warranty on standard products, under the promise of full rated power, flicker-free output and durable, safe operation.
7×24 technical response
Selection, wiring and commissioning questions are answered by phone and WeChat.
OEM / ODM
Soldering, SMT assembly, drawing design, production debugging and electrical assembly; build-to-print, build-to-sample, private label and custom orders.
Full-process quality control
Control at every stage: incoming material, R&D design, production, testing, burn-in, packaging and outbound dispatch.
Selection and wiring specification
A professional selection and wiring specification with selection guidance, wiring diagrams and FAQs.
FAQ
Service questions
Warranty, customisation and protocol compatibility are the three things asked most often before an enquiry.
How long is the warranty?
Standard products carry a 3-year warranty; specific terms are defined in the purchase contract.
Do you support OEM / ODM?
Yes. Capabilities include soldering, SMT assembly, drawing design, production debugging and electrical assembly, supporting build-to-print, build-to-sample, private label and custom orders. Contact us for minimum order quantities.
How can I confirm dimming compatibility quickly?
Send the existing dimmer or host model, the wiring method and the fixture parameters; an engineer will match the five-in-one, 0-10V or DALI series.
Delivery process
From enquiry to delivery in five steps
Every step has a clear deliverable and confirmation point, so project progress is traceable.
- 01Requirement review
Share load, output voltage, protocol, IP rating and region; engineers confirm the series.
- 02Selection and documents
Model-specific bilingual datasheets, certificates and wiring notes, with alternatives if needed.
- 03Sample testing
Verify dimming compatibility, thermal behaviour, load performance and wiring before volume orders.
- 04Production and QC
Seven controlled stages from incoming material to dispatch.
- 05Delivery and support
Delivery per order terms, three-year warranty on standard products, ongoing engineering support.